Front Desk Agents needed in Italy
Four Seasons San Domenico Palace is looking for professional and guest-focused Front Desk Agents to join its luxury hospitality team in Taormina, Sicily, Italy for the 2026 season. This is a full-time seasonal position offering an excellent opportunity to build a career with one of the world’s leading luxury hotel brands. If you have a passion for hospitality, exceptional customer service skills, and experience in luxury hotels, this could be the perfect opportunity for you.
About Company
Four Seasons Hotels and Resorts is one of the world’s most prestigious luxury hospitality brands, operating exceptional hotels, resorts, and private residences across the globe. Renowned for its personalized service, outstanding guest experiences, and employee-focused culture, Four Seasons provides rewarding career opportunities with continuous learning and professional development.
Located in Taormina, Sicily, the iconic San Domenico Palace, A Four Seasons Hotel, is a beautifully restored 14th-century convent overlooking the Ionian Sea. The property combines historic charm with world-class luxury, featuring Michelin-starred dining, stunning Italian gardens, and breathtaking coastal views.
Quick Job Overview
| Job Details | Information |
|---|---|
| Job Title | Front Desk Agent – Season 2026 |
| Company | Four Seasons Hotels and Resorts |
| Hotel | San Domenico Palace, A Four Seasons Hotel |
| Location | Taormina, Messina, Sicily, Italy |
| Employment Type | Seasonal, Full-Time |
| Job ID | REQ10380344 |
| Department | Front Office |
| Reporting To | Front of House Manager |
| Education | High School Diploma or Equivalent |
| Experience | Minimum 3 Years of Front Desk Experience in Luxury Hospitality |
| Languages | Fluent English & Italian (Third European Language is an Advantage) |
| Work Schedule | Full-Time, Including Weekends & Holidays |
| Work Authorization | Must Have the Legal Right to Work in Italy |
| Salary | Competitive (Based on Experience) |
| Career Growth | Global Career Opportunities within Four Seasons |
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Responsibilities
As a Front Desk Agent working at Four Seasons San Domenico Palace in Taormina, Italy, you will be responsible for the following:
Guest Reception
- Welcome guests with professionalism and warmth
- Complete check-in and check-out procedures efficiently
- Assign appropriate guest rooms and issue room keys
- Arrange luggage delivery to guest rooms
- Introduce guests to hotel facilities and services
Guest Services
- Respond to guest requests promptly and professionally
- Provide personalized recommendations for local attractions and hotel services
- Handle guest inquiries in person and by telephone
- Resolve guest concerns while maintaining exceptional service standards
Billing & Cash Handling
- Establish payment methods during check-in
- Prepare and explain guest bills
- Process credit card and cash transactions accurately
- Maintain and reconcile assigned cash bank during each shift
- Exchange foreign currency and process approved financial transactions
Front Office Operations
- Operate hotel reservation and property management systems
- Run daily operational reports
- Block and assign rooms for arriving guests
- Ensure guest records are accurate and up to date
Customer Service & Hospitality
- Deliver exceptional luxury guest experiences
- Maintain the highest standards of professionalism
- Build positive relationships with guests throughout their stay
- Support smooth day-to-day Front Office operations
Requirements
- High school diploma or equivalent
- Minimum three years of Front Desk experience in luxury hospitality
- Fluency in both English and Italian
- A third European language is considered an advantage
- Excellent customer service and communication skills
- Strong interpersonal and relationship-building abilities
- Exceptional attention to detail
- Cross-cultural awareness and sensitivity
- Professional appearance and positive attitude
- Ability to work flexible shifts, including weekends and public holidays
- Legal authorization to work in Italy
Skills
- Front Office Operations
- Guest Check-in & Check-out
- Luxury Customer Service
- Cash Handling
- Hotel Reservation Systems
- Communication Skills
- Problem Solving
- Conflict Resolution
- Attention to Detail
- Time Management
- Teamwork
- Relationship Building
- Multitasking
- Hospitality Excellence
Benefits offered by Four Seasons Hotels and Resorts
- Competitive salary and comprehensive benefits package
- Professional training and career development opportunities
- Global career growth within Four Seasons Hotels and Resorts
- Complimentary dry cleaning for employee uniforms
- Meals provided at the employee restaurant
- Employee recognition programs
- Annual employee celebrations and themed events
- ESG and community engagement initiatives
- Supportive and inclusive workplace culture
- Opportunity to work at one of Italy’s most iconic luxury hotels
Application Procedure
Applications are currently being accepted for the 2026 seasonal Front Desk Agent position. If you have experience in luxury hospitality and are passionate about delivering exceptional guest service, APPLY NOW through the employer’s official careers website.
