Customer Support Agents (French Speaking) needed in Germany
Distribusion is looking for customer-focused and bilingual Customer Support Agents (French Speaking) to join its growing operations team. This is a full-time remote opportunity supporting partners and customers across a global ground transportation platform. If you are fluent in both French and English, enjoy solving technical and customer service issues, and want to make an impact in the travel technology industry, this role could be the perfect fit.
About Company
Distribusion is the world’s leading ground transportation marketplace, connecting bus, rail, and ferry operators with the world’s largest online travel platforms. Operating in more than 70 countries, the company provides a cutting-edge B2B technology platform that enables travelers to search, book, and manage ground transportation seamlessly.
Backed by leading investors TQ Ventures and Lightrock, Distribusion continues to expand rapidly following its USD $80 million Series C funding, partnering with global brands including Google Maps, Booking.com, Amtrak, Deutsche Bahn, Renfe, and SNCF.
Quick Job Overview
| Job Details | Information |
|---|---|
| Job Title | Customer Support Agent – French-Speaking (All Genders) |
| Company | Distribusion |
| Location | Berlin, Germany (Remote) |
| Employment Type | Full-Time |
| Work Model | Remote |
| Department | Operations / Customer Support |
| Working Hours | Monday to Friday, 10:00 AM – 7:00 PM (Berlin Time) |
| Languages Required | Fluent English & French |
| Experience | Customer Service Experience Required |
| Technical Skills | SQL, API Log Analysis & technical troubleshooting preferred. |
| Salary | Competitive (Based on Experience) |
| Career Growth | International Career Opportunities |
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Responsibilities
As a Customer Support Agent – French Speaking working for Distribusion, you will be responsible for the following:
Customer & Partner Support
- Handle customer and partner inquiries in both English and French
- Provide support through email, live chat, and phone
- Resolve booking, payment, fraud, and technical issues accurately and efficiently
- Deliver excellent customer service while maintaining high response quality
Technical Troubleshooting
- Investigate technical issues using system logs
- Read and analyze API request and response logs
- Use SQL queries to research data and resolve customer concerns
- Escalate complex issues when necessary
Collaboration
- Work closely with Product, Engineering, Retail, and Finance teams
- Ensure timely communication and issue resolution
- Build strong relationships with partners and internal stakeholders
Process Improvement
- Identify opportunities to improve customer support processes
- Recommend product and feature enhancements
- Contribute to operational efficiency and service quality improvements
Requirements
- Previous experience in customer service or customer support
- Experience managing partner relationships is an advantage
- Fluent in both English and French
- Experience with live chat and phone support is preferred
- Ability to troubleshoot technical issues independently
- Knowledge of SQL and API log analysis is an advantage
- Strong organizational and time management skills
- Excellent communication and interpersonal skills
- Ability to manage multiple priorities in a fast-paced environment
- Customer-focused mindset with strong problem-solving abilities
Skills
- Customer Support
- French & English Communication
- Live Chat Support
- Phone Support
- Email Support
- Technical Troubleshooting
- SQL Queries
- API Log Analysis
- Problem Solving
- Time Management
- Relationship Building
- Team Collaboration
- Attention to Detail
- Process Improvement
Benefits offered by Distribusion
The company is offering the following benefits package for its employees:
- Fully remote working opportunity
- Monday to Friday work schedule
- Flexible and remote-friendly work environment
- Opportunity to make a global impact in travel technology
- Career development and internal growth opportunities
- Modern technology and collaborative work environment
- Relocation opportunities
- Work alongside leading global travel brands
- International and diverse team culture
- Opportunity to contribute to innovative transportation solutions
Application Procedure
Applications are currently being accepted. If you are fluent in French and English, have customer support experience, and are interested in joining a fast-growing global travel technology company, APPLY NOW through the employer’s official careers portal.
