Customer Service Jobs (Financial Sector) in NZ
INTRODUCTION
CONCENTRIX, an award-winning global customer service solutions company, is currently seeking motivated and customer-focused individuals for Customer Service – Financial Sector positions in Mount Albert, Auckland (relocating to Freemans Bay in October 2025). This is a fantastic opportunity to enter the financial sector, gain valuable banking experience, and enjoy comprehensive training with career growth potential.
Step into a role where professionalism, problem-solving, and people skills come together to provide exceptional customer experiences every day.
JOB OVERVIEW
| Category | Details |
|---|---|
| Location | Mount Albert, Auckland (moving to Freemans Bay in October 2025) |
| Job Type | Full-time, Permanent |
| Salary | $28.95 per hour + monthly performance-based bonuses (up to $250) |
| Hours | 40 hours per week over 5 days |
| Schedule | Rotating roster: Mon–Fri 7:00 a.m.–9:00 p.m., Weekends 8:00 a.m.–6:00 p.m. (1–2 weekends per month) |
| Start Date | September 1, 2025 (training start) |
| Vacancies | Multiple positions available |
| Workplace Info | On-site only |
| Application Deadline | Ongoing until filled |
OVERVIEW OF LANGUAGE, EDUCATION, EXPERIENCE
CONCENTRIX welcomes applicants who meet the following criteria:
Languages Required
- English (fluent communication skills)
Education & Experience
- No prior banking experience required – full paid training provided
- Strong customer service skills preferred
- Must be legally eligible for full-time employment in New Zealand
- Must pass background checks, credit score assessment, and police clearance
KEY RESPONSIBILITIES
As a Customer Service Representative in the Financial Sector, your key duties will include:
- Handling inbound calls from customers regarding general banking queries
- Assisting with online banking troubleshooting and guidance
- Supporting customers with debit/credit card queries and replacements
- Providing information on bank statements and account activity
- Identifying customer needs and referring them to the appropriate banking specialists
- Maintaining a professional and positive experience for every customer interaction
- Handling sensitive and confidential financial information with care and accuracy
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WORK ENVIRONMENT
This role will involve:
- Working in a fast-paced call centre setting
- Managing a rotating roster including occasional weekends
- Handling high volumes of customer calls and queries
- Maintaining focus and accuracy under pressure
- Following strict confidentiality and compliance protocols
REQUIRED SKILLS AND CAPABILITIES
The ideal candidate will demonstrate:
- Excellent verbal communication and listening skills
- A positive, customer-first attitude
- Ability to work well in a team and adapt to a changing roster
- Strong problem-solving skills and attention to detail
- Reliability and punctuality
PERKS AND BENEFITS
Working with CONCENTRIX offers:
- Competitive pay plus performance bonuses
- Paid training to build banking knowledge and call handling skills
- Career growth opportunities within the financial sector
- Recognition programs to celebrate your achievements
- A diverse, inclusive, and supportive workplace culture
- Focus on employee health, wellbeing, and personal development
ELIGIBILITY AND HOW TO APPLY
Join a global leader in customer experience and start your journey in the financial sector today!
Applicants must be:
- Able to pass all required background and police checks
- Able to work full-time on-site
TO APPLY
Apply directly through the Concentrix careers portal or through SEEK job listing platform. Ensure your application includes:
- An updated resume/CV
- A short cover letter outlining your interest in the role
- Confirmation of your legal eligibility to work in New Zealand
HIRING PROCEDURE
Applications will be reviewed for eligibility, availability, and skills. Shortlisted candidates will be contacted for interviews, assessments, and background checks before final selection.
APPLY NOW – TRAINING BEGINS SEPTEMBER 1, 2025
