Customer Service Agent in New Zealand
Customer Service Agent in New Zealand. AGCO, through its Sparex division, is seeking a dedicated Customer Service Agent to support its dealer network, retail customers, and internal sales operations. This role is ideal for a motivated and customer-focused professional who wants to contribute to global agricultural solutions while working with an industry-leading company.
About Company
Sparex, a part of AGCO and a global supplier of agricultural parts, is recognized for over 60 years of excellence in supporting farmers and equipment operators worldwide. The company is committed to innovation, sustainability, and exceptional customer service. Sparex offers a collaborative, growth-oriented environment where employee contributions are valued. Working here means joining a team that helps drive the future of agriculture through quality products, technical expertise, and customer-first service.
Job Summary
As a Customer Service Agent, you will serve as the primary point of contact for parts inquiries and customer support. You will assist Sparex dealers and retail customers through timely communication, accurate order processing, and effective problem-solving. The role includes administrative duties, sales support, technical inquiries, and ensuring all customer interactions meet professional and company standards.
Key Responsibilities (Your Impact)
- Deliver excellent customer service by responding promptly to calls, emails, and walk-in inquiries.
- Support counter, phone, and online orders with efficiency and accuracy.
- Process dealer orders, manage e-commerce activities, and ensure proper documentation.
- Handle sales calls and resolve technical inquiries or direct them appropriately.
- Follow all company policies, including safety, health, and workplace regulations.
- Maintain strong customer relationship management and support CRM initiatives.
- Assist marketing efforts and product education activities for customers.
- Participate in ongoing training programs and help customers navigate Sparex’s e-commerce platform.
Experience & Qualifications
- Strong customer service experience in agriculture, machinery, hand tools, or parts distribution industries.
- Practical knowledge of tools, machinery parts, or similar technical products.
- Applicants with strong proven customer service abilities, even from other industries, who can deliver high-quality support to dealers and farmers.
- Must have full work rights in New Zealand (no sponsorship available).
- Strong communication, organization, and problem-solving abilities.
Skills Needed
- Excellent customer service and communication skills.
- Ability to manage inquiries through phone, email, and in-person channels.
- Strong administrative and documentation skills.
- Basic technical knowledge (parts, tools, or agricultural equipment) is an advantage.
- CRM system proficiency or willingness to learn.
- Multi-tasking and time management skills.
- Teamwork and a proactive, solution-focused mindset.
Benefits
- Competitive base salary.
- Annual performance-based bonus.
- Continuous in-house training to support career growth.
- Eligibility for Employee Stock Purchase Plan (ESPP) after a qualifying period.
- Inclusive workplace culture that values diversity, innovation, and collaboration.
