Front Desk Night Duty Managers needed at Quest 256 Lambton Apartment Hotel
Company Information
Quest 256 Lambton Apartment Hotel is located conveniently in Wellington CBD, offering guests a relaxed and comfortable Wellington accommodation experience perfect for short or long stays.
We are looking for an energetic person to be part of our team as Front Desk Night Duty Manager in providing the best accommodation experience for our guests. You will be the first point of call for guests and team, be results focused, procedural driven and have a passion for delivering exceptional guest experiences.
Job Specifications
| Category | Details |
|---|---|
| Location | Auckland City, Auckland |
| Job Type | Permanent, Full-Time |
| Salary | Competitive pay + allowances |
| Shifts | Night shift roster |
| Start Date | ASAP |
| Vacancies | Multiple roles |
| Closing Date | 6 May 2025 |
Overview of Language, Education, and Experience
We’re looking for candidates who meet the following:
Language: English
Education: Hospitality or business qualification preferred
Experience: Previous experience as a Night Duty Manager, Front Desk, or similar hospitality role
Tasks and Responsibilities
As a Night Duty Manager, your role will include:
- Overseeing overnight operations and ensuring a safe, welcoming environment
- Managing check-ins, check-outs, and guest enquiries
- Addressing guest issues promptly and professionally
- Coordinating with security, housekeeping, and front office teams
- Using property management systems (PMS) and digital tools for reporting
Required Skills and Capabilities
- Strong communication and interpersonal skills
- Experience with Microsoft Office (Word, Excel, Outlook)
- Familiarity with property management systems (e.g. Opera, RMS, Protel)
- Ability to multitask and manage time under pressure
- A valid Police Check (or willingness to obtain one)
Additional Information
Work Environment & Physical Requirements
- Fast-paced, guest-focused overnight environment
- Requires attention to detail and strong problem-solving skills
- Long shifts on a rotating night roster, including weekends and public holidays
Benefits
- Ongoing training and career development opportunities
- Staff discounts and reward programs
- Supportive team environment and recognition programs
- Free parking and access to internal events
- Health and wellbeing support available
Who Can Apply?
Applicants for this position should be NZ Citizen, have NZ residency or hold relevant working visa.
How to Apply
Interested candidates can apply by sending their cover letter and resume to manager@quest256lambton.co.nz.
